Wednesday, June 28, 2017
All in a days work
Yesterday morning they paged our department saying there was a call for bakery on line 1. I answered the phone and this was the conversation
Me: Good morning bakery, this is Ann speaking
Customer: Do you have a lot of donuts left
Customer: Could you set aside a dozen for me? I'll be in in about a half hour.
Me: There's quite a few there and we haven't been that busy so there will still be plenty left
Customer: I know but they're for work and I want to make sure I get what I want.
Me What kind would you like?
Customer: Do you have any sugar twists?
Me: I don't really know, I can't see the trays from where I'm standing.
Customer: They've done this for me before
Me: I'm not saying I won't do it, I'm just saying I can't tell what's on the trays from here.
Customer: Well can't you go out and look?
Me" (biting my tongue) hold on
Me: Ok, so what did you want
Customer: I want 6 sugar twists
Me: I'm sorry we don't have any of those left
Customer: Do you have plain glazed.
Me; No we only have the glazed with coconut
Customer: I thought you said you had a lot left.
Me: We do have quite a few but just not those. We have white cream filled, raspberry, lemon, apple, cinnamon rolls, croissants and cake donuts
Customer; Give me 4 white cream and 2 bavarian
Me; we don't have any bavarian just the white
She finished giving me what she wanted and we said good bye.
Now I will admit I was a tad short with her but only because she was a bit snippy with me and this whole thing could have been avoided by calling and ordering them the day before.
Any way about 15 minutes later one of the managers came back to tell me she called and complained and said that I treated her so badly she didn't even want to go back there to pick them up. They told her if she still wanted them they would have them waiting at the front of the store for her.
I'm normally very nice and polite to customers but this lady just really pushed me past my limit.