You may remember that my husband bought me the Kindle Fire for Christmas last year. I have totally loved that thing. It goes everywhere with me and I read on my breaks and lunch and anytime I have to wait for anything. That is until the other day. My Kindle froze up on me. I can't get by the screen you see in the picture.
Any way let me just say that Amazon was wonderful. I went to their help section and found the troubleshooting topics for Kindle Fire. I followed their suggestions with no luck and then contacted them. You can either choose to call their automated customer service number or leave your number and click "call me now" or "call me in 5 minutes" Believe it or not they called me in under 5 minutes. The customer service rep went through a series of questions and instructions and finally said that it was likely my poor fire was dead and they would send out a new one (since mine is still under the 1 year warranty) It should get here in 2 days and then I have 30 days to ship my old one back to them postage paid. Way to go Amazon. Now THAT'S customer service.