Post it's and screw ups

 I have lots of post it notes all around my work area.

I recently had to put a new one up to remind not to make the same mistake I made on Monday Nov 17th. I was closing a loan and the customer came in early. I went through the signing with him, handed him his paper work and a check and he was out the door. That was when I realized I forgot to get his income verification. I ran to the parking lot to catch him before he left to ask him for it. He told me he didn't bring it with him. Even though on the phone I told him I needed his ID and income verification. He said it would drop it off later that day.

Half hour before the end of the day he still hadn't brought it. I called, full voicemail so i sent a text. Next morning I emailed my manager and told her what happened and she gave me suggestions on what to do. He called that day and said he would be in either the next day or Thursday. By Thursday he still had not come in. I sent him another text letting him know it was necessary for compliance. He called Friday morning and said he would be in. Finally he did show up with it and I could breathe a sigh of relief. My manager said if I didn't get it by the end of the month then I would have to let the VP know. what had happened. 

Needless to say I have a new post it hanging up now.