It started with a deli girl taking a phone order. She comes to me saying the customer wants to know if I can do Batman. I say I don't have anything Batman to put on a cake and I can't draw anything because of copyright infringement. She goes back to the phone finishes the order and then comes and tells me she wants a cake for two people. One side is for a boy and she wants a soccer ball, the other side is for a girl and she wants unicorns.
A couple days later there is a note hanging when I get to work. It says customer called back, wants one side of the cake to have a ninja playing soccer and the other side unicorns and ballet slippers..
Now I need to make a call. I tell the lady I do flowers and I can handle a ball or something simple but I don't do ninjas or unicorns or ballet slippers. I say I can do the soccer ball and pink and purple flowers on the girls side.
My order form now looks like this.
Even after talking to her myself I still wasn't sure what she wanted on the girls side. I suggested flowers and then she said something about a basketball. Oh and lets not forget that I hate doing tons of colors. Would you like to count the number of different colors on this cake with me? That's 7 different colors.
Did she like it? I have no idea. It said that she would be there 10am at the earliest to pick it up but when I left at 2:30 she still hadn't picked it up.
19 comments:
Oh dear. What a fiasco.
I think you did a great job of boy and girl sides. that note would put me over the edge and I might have lost it... makes me wonder just what people are thinking... I hate to think of how much you had to do to get 7 colors
Just how do you keep your sanity at work some days?!??!?! :)
Good lord! What do people think when they are ordering these cakes from a grocery store?? If you are that specific, go to a specialty cake bakery and spend the $$$$ that they would charge you for such details. Those are crazy demands.
I think people are watching too much Food TV (or cake boss, or whatever.) At least the person taking the order got the correct contact information...
That is wild that someone would expect that....I think it out to be that they get so many colors free with initial order, then set extra rate for each additional color...at least a couple or three dollars...that might make them think.
I'm guessing you dream about these cakes from time to time. Yikes. I like it, but I get it on all the colors.
Have a fabulous day, my friend. Big hug to you and lots of scritches to Gibbs. ♥♥♥
You did a good job! Your handwriting is so beautiful! My opinion...if the wanted something so detailed, she should have gone to a regular bakery.
I think you did a lovely job on the cake and can't imagine that the kids didn't love it. Maybe that's the only fussy customer you'll have this year (One can only hope ;)
Looks fine to me! I hope she liked it!
Some people, just admit it...I do all the time. They're insane. I like what you did...and if she didn't, too bad. Ok I'd say it was her personal problem.
Lol ... above comment. "At least they Got the right contact #" dunno why, but that struck a funny bone.
Gayle, just another day on the job...lol
Lin, I know, really.
Grace, I think you're right too much cake boss. The right contact info isn't always right so this time I was lucky there
Sandee, more like nightmares...lol
Ginny Thanks and I agree, this is a regular bakery type order
Anni Yep, insane for sure.
I like the idea of charging more for extra colors after the minimum. It's like paying for extra toppings on pizza.
I think it turned out great, but you essentially decorated two cakes and the gal should have been charged accordingly.
Well the cakes are terrific. There are some crazy people in this world. You have a great week Ann.
Some people expect the world in their hands and wanting someone else to produce that world!!!
I have a short fuse. I'm also all thumbs. Couldn't do what you do. I think you did a great job on this order.
Marg thank you and yes there sure are some crazy people.
Pam You got that right.
Cynthia, thanks. I've been known to have a short fuse too but I've mellowed quite a bit over the years.
Well I think it came out cute. My goodness what a hassle around decorating this cake!!
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